Welcome to Sleep Scents! Below is our detailed shipping and returns policy to ensure you have a seamless experience when shopping with us.

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Shipping Policy

Processing Times:

• Orders are processed within 1-2 business days (excluding weekends and public holidays).

• You will receive an email confirmation once your order has shipped, including tracking information.

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Shipping Rates and Delivery Times

• Standard Shipping (UK): Free for orders over £30. A flat rate of £1.99 for orders below £30. Delivery typically takes 3-5 business days.

• International Shipping: Rates vary by destination and will be calculated at checkout. Delivery typically takes 7-14 business days.

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Lost or Delayed Packages

If your package hasn’t arrived within the estimated time frame, please contact us at sleep.scents.natural@gmail.com

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We’ll work with you to resolve the issue promptly.

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Returns Policy

At Sleep Scents, we stand by the quality of our products. 

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Return Eligibility

• Items must be returned within 30 days of delivery.

• Products must be unopened, unused, and in their original packaging.

• Refunds will only be issued to the original payment method

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Email us with your order number and reason for return.

1. We’ll provide a return address and instructions for shipping.

2. Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

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Please note: Customers are responsible for return shipping costs unless the product is defective or damaged.

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Damaged or Defective Products

If your product arrives damaged or defective, contact us within 7 days of delivery with your order number and a photo of the issue. We’ll replace the item or issue a refund at no additional cost.

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Thank you for choosing Sleep Scents! We’re here to help you sleep better, naturally.